Terms & Conditions
1. These terms and conditions relate to goods that you offer to purchase from Blood-brother.co.uk (“our/this website”). Please read these terms and conditions carefully as they govern your use of this website and our supply to you of any goods which you offer to purchase through this website. We’ll be unable to process any offer to purchase goods until you have done so. If there is anything you do not understand, please e-mail us at email@example.com, or phone us on +44 (0)20 7729 5005.
By making an offer to purchase, you agree to be bound by the provisions of the agreement (as defined in clause 3.1 below) between you and us. If you do not accept these provisions you should not place an order. As importance, your attention is drawn in particular to clauses 10 (limitation of liability) and 11 (indemnity).
You must be 16 years or older to register for the service. By submitting an order form (see 2.4 below), you confirm to us that you are at least 16 years of age and that you accept these terms and conditions of purchase.
We may change these terms and conditions at any time and we are not under any obligation to notify you of such changes.
Blood Brother adheres to current distance selling regulations.
In these terms and conditions:-
2.1 “Commencement date” means the date when our agreement with you is concluded (see clause 3.3);
2.2 “Invoice” is the form that is shown on screen after you have placed an order, confirming details of the goods which you have offered to purchase and which we have agreed to supply to you.
2.3 “Consumer” means an individual whose use of the service is for personal purposes only, and not for use in connection with any trade, business or profession;
2.4 “Order form” means the form completed by you online and showing details of goods that you have offered to purchase from us.
2.5 “Goods” means the goods to be provided by us to you, as described in the order form and invoice and on the pages of our website relevant to those goods. (In the event of a discrepancy between the description of the goods on the website and that on the order form, invoice, the description on the order form or invoice shall be conclusive);
2.6 “we/us/our” refers to Blood-brother.co.uk, Blood Brother, a company incorporated in England and Wales (VAT registered 117017939) and having the registered office at Blood Brother, 10 Charlotte Road, London EC2A 3DH.
2.7 “you/yours” refers to you, the person offering to purchase goods from us.
3. YOUR AGREEMENT WITH US
3.2 Nothing on our website is intended or shall be interpreted to mean that we are making a legal offer to you to provide the goods. We are inviting you to make a legal offer to us to purchase the goods. It is entirely at our discretion to accept or reject the offer to purchase.
3.3 The agreement is concluded only when we have accepted your order by sending you an invoice (with the date of conclusion of the agreement being the date shown on that invoice).
4.1 Payment can be made using any of the methods listed on this website and will be debited when we have accepted your offer to purchase.
All prices are quoted in UK pounds Sterling and include VAT.
Our acceptance of your offer to purchase goods is subject to their availability. Our acknowledgement of order acceptance via web or e-mail is not a guarantee of delivery. We will inform you if we are unable to deliver the goods that you have offered to purchase. No money will be taken unless goods are dispatched and invoiced. In the event that we are able to supply some but not all of the goods on the Order Form, the whole amount for all the goods on the order form will be taken from your credit or debit card but a full refund will then be made, on dispatch, for the unavailable goods.
We make every effort to ensure the descriptions and price of goods are correct. We will inform you as soon as possible in the event of an error in pricing or description coming to our attention. Where we notify you of such an error, you will have the option of either (i) confirming your offer to purchase subject to the corrected description and/or price, or (ii) retracting your offer to purchase and receiving a full refund if the goods have been paid for.
5. DELIVERY DETAILS AND RETURN POLICY
All UK purchases are automatically shipped using the UPS secure, tracked 48hr delivery service (Click To Track). European orders are also shipped using UPS 48hr, but delivery is dependent on the time of day that the order is placed (allow 3-4 working days for delivery).
Orders placed on weekdays after 5pm and orders placed on a Saturday or Sunday will be dispatched the next working day.
Highlands, Offshore, Northern Ireland, Jersey and Guernsey may take up to 3 working days.
International deliveries are based on a number of factors and depend on service level (Standard or Express), destination country, the number of items and the weight of the items you purchased. For estimated delivery times please refer to your shipping confirmation.
Please note, working days do not include weekends, Bank holidays or Public Holidays in the UK.
FREE UK SHIPPING ON ALL ORDERS
Thanks to our partnership with Global-e, we are able to provide our international shoppers with attractive shipping prices. Shipping prices are calculated based on a number of factors and depend on a service level (Standard or Express), destination country, the number of items and the weight of the items you purchased. You will be able to see the exact shipping costs in your preferred currency during the checkout process.
BLOOD BROTHER SHIPPING LOCATIONS:
Andorra, Antigua and Barbuda, Argentina, Austria, Australia, Aruba, Bosnia and Herzegovina, Bangladesh, Belgium, Bulgaria, Bermuda, Brunei Darussalam, Bolivia, Brazil, Bahamas, Belarus, Belize, Canada, Chile, China, Colombia, Costa Rica, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Estonia, Spain, Germany, France, Georgia, Guernsey, Gibraltar, Greece, Israel, Italy, Hong Kong, Honduras, Croatia, Hungary, Ireland, Isle of Man, India, Iceland, Jersey, Jordan, Japan, Cambodia, Korea (South), Cayman Islands, Liechtenstein, Lithuania, Luxembourg, Latvia, Morocco, Monaco, Moldova, Montenegro, Macau, Malta, Mexico, Romania, Russia, Netherlands, Norway, New Zealand, Panama, Peru, Sri Lanka, Poland, Puerto Rico, Portugal, Paraguay, Serbia, Switzerland, Sweden, Singapore, Slovenia, Slovak Republic, San Marino, United Kingdom, Thailand, Turkey, Trinidad and Tobago, Taiwan, Ukraine, United States, Uruguay, Vietnam, South Africa, Finland, Guatemala, Philippines.
At the moment we are unable to accept orders from countries other than those specified above. But we’re working on it.
AVAILABILITY AND AUTHORISATION. All deliveries are subject to stock availability and authorisation of your payment.
DELIVERY TO ALTERNATIVE ADDRESS. In the interests of customer security, your first order must be shipped to the address where your credit/debit card is registered (the billing/statement address). The only exception we can make to this policy is if payment is made with a card that is subscribed to and uses the 3D Secure System, the payment industry's Internet authentication standard.
SIGNATURE ON RECEIPT. A signature will be required on delivery of the goods. Receipt of a signature at the delivery address will be proof that the order has been delivered to you.
No duty applies to goods shipped within the European Union. Outside the EU any duty and customs costs appropriate to your country are not the responsibility of Blood Brother.
OUR RETURNS POLICY
At Blood Brother we want you to be satisfied every time you shop with us. So we’ve made our returns policy really simple. We’re good like that.
BLOOD BROTHER UK AND INTERNTAIONAL RETURNS POLICY
If you purchased the item within the UK and change your mind and decide the purchased item is unsuitable, please read the below policy and return within 28 days of receiving your order to the following address:
Blood Brother 10 Charlotte Road London EC2A 3DH
However, if your order was placed from outside of the UK please follow the below international returns policy.
UK CUSTOMERS RETURNING GOODS BY POST
Make sure you write your name, address and order number on the returns form and enclose it with your goods and original dispatch note.
Ensure your goods are placed within a securely wrapped parcel. Please note your parcel is your responsibility until it reaches us, so we recommend using a registered or recorded postal service. However, you must cover all return postage costs.
Please allow up to 10 working days for your exchange or refund to be processed. During very busy periods this may take up to 14 working days, but we’ll make sure process it as quickly as possible.
Please note, this return procedure and policy are only relevant to online transactions and purchases.
Click here to download our returns form.
All items must be returned to us in their original, pristine condition. Blood Brother reserves the rights to refuse a refund or exchange if the goods returned damaged or tampered with.
However, if you are returning the product because of an error on our part, Blood Brother will be happy to refund all costs associated in returning the item back to us, as well as your original postage costs.
Please note Blood Brother will send email confirmation upon receipt of any product returns.
Items can also be returned in store for an exchange or refund. (See below)
Blood Brother adhere to current distance selling regulations.
For any further assistance or advice, please contact a member of our online team at one of the following:
Phone: +44 (0)20 7729 5005
For international orders, please contact
UK CUSTOMERS RETURNING GOODS TO STORE
If you wish to return items to Blood Brother, you must take them within 28 days of dispatch to the flagship store using the dispatch note enclosed in your parcel as your receipt. The dispatch note must be presented and you will be asked for the reason for the return and whether you wish to exchange the product or obtain a refund. Our store is at 10 Charlotte Road, London EC2A 3DH. Please come and drop by.
INTERNATIONAL CUSTOMERS RETURNS
If you would like to return or exchange an item, please email firstname.lastname@example.org in the first instance. Our customer services will email you a return authorization and advise you on how to arrange the return with our shipping partner.
If you cancel within 14 days of placing your order, we will refund the total value of your order, including the costs of delivery (except for any supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), but excluding Tax & Duty. We will only refund return shipping costs in the instance of incorrect, damaged or faulty items. For all other returns, you will be responsible to the cost of returning the item(s) to us.
We adhere to all distant selling regulations
All queries should be emailed to us at email@example.com and are generally dealt with within 48 hours. If we need to investigate your query further we will advise you.
Blood Brother 10 Charlotte Road London EC2A 3DH
6. PAYMENT OPTIONS
We currently accept the following methods of payment;
6.1 CREDIT CARDS
- American Express
6.2 DEBIT CARDS
- Visa Debit / Delta
- Visa Electron
In addition to credit/debit cards and PayPal, we also accept multiple local, alternative payment methods that exist in various countries. As part of the checkout process, you will be presented with the option to use all the relevant payment methods that are supported for your country.
Payment may be made by any of the methods above and will be debited when we dispatch your goods. The total amount you pay is the same, regardless of the payment method you use.
Credit/Debit card payments will be processed using the services of Sage Pay and Streamline.
Our prices include VAT at the standard UK rate.
8. SECURITY AND DATA PROTECTION
8.1 DATA PROTECTION
We are committed to protecting your privacy and the security of any information given to us in order for us to process your order.
8.2 OUR DATA PROTECTION POLICY
We do not gather or hold personal information about you unless you have given your express permission for us to do so. By placing an order, you will consent to the use of such personal information.
Any personal information held or processed will be kept up-to-date and will be destroyed as soon as the reason for its collection or processing has lapsed. No personal data about customers will be passed to any third party, except to fulfill the delivery of the goods to you, and as is necessary to process credit or debit card payments. Your privacy and confidence will be respected at all times.
8.3 SECURE SHOPPING
Our system is designed so that sensitive information about orders is never transmitted insecurely. We do not see your credit/debit card details as they are submitted to your bank to obtain payment using SSL encryption technology. Your information may be provided to third party service providers for the purpose of processing your offer to purchase the goods.
We may use your e-mail address to provide you with information on products, services, promotions and special offers where you have indicated that this is acceptable by signing up for the newsletter.
8.4 THIRD PARTIES
We will not sell or pass your details to third party organizations except for the purpose of processing your offer to purchase the goods.
By making an offer to purchase goods you consent to the information you provide to us being processed for any of the above purposes.
Cookies are small pieces of information that are sent from your browser to our web server. On this website cookies are used to keep track of the items you place in your shopping basket.
We do not store any personal information in the cookie; they are designed only to collect information of an anonymous nature. We will not combine such anonymous information with your personal details.
8.7 SUBJECT ACCESS REQUEST
On your written request, we will (within 40 days of such a request being received by us) supply to you details of the personal information that we hold about you. You must explain to us clearly the information you require to be supplied: we are not obliged to supply to you information that is not specifically requested by you.
Under the terms of the Data Protection Act 1998, we are entitled to charge you £10.00 for the provision of information following our receipt of such a request.
Once we have received your written request and payment of the fee, we will respond to your request within 40 days. You should note that, under certain circumstances, we are not obliged to disclose the requested information to you, in which case we will explain to you clearly the reasons for our refusal.
9 RIGHT TO CANCEL THIS AGREEMENT
Under the Distance Selling Regulations, you have 7 working days from the Commencement Date (known as “the cooling-off period”) in which to cancel your order if for any reason you are not happy with the goods that have been delivered to you. This cooling off period begins on the day after the day you receive the goods from us.
If you wish to cancel your order, you must notify us of this fact in writing and send your notification to us by e-mail or post. Full contact details are set out below.
If your notification of your wish to cancel or vary your order arrives with us after your order has been processed, picked and packed, it will be too late to prevent it being delivered and you will need to return it after delivery.
On cancellation, you must return the goods that we have delivered to you. On our receipt of the returned goods, we will exchange the goods or we will refund to you the price you paid for the goods. Unless you originally received substitute goods, you will be liable for the costs of returning the goods to us, and we will not reimburse you for this.
You should return such goods in accordance with our returns policy.
10 LIMITATION OF LIABILITY
THIS IS IMPORTANT: CLAUSE 10 CONTAINS PROVISIONS WHICH RESTRICT THE EXTENT TO WHICH WE ARE LIABLE TO YOU FOR ANY LOSS YOU MAY SUFFER IN CONNECTION WITH THE GOODS. PLEASE READ IT VERY CAREFULLY AND DO NOT MAKE AN OFFER TO PURCHASE THE GOODS UNLESS YOU ABSOLUTELY AGREE TO THIS CLAUSE.
10.1 Nothing in these terms and conditions is intended to exclude any provision of the Unfair Contract Terms Act 1977, or of the Unfair Terms in Consumer Contracts Regulations 1999, or of any other legislation designed to ensure that the rights of parties to a contract of the type of this agreement (i.e. standard terms and conditions which are not individually negotiated) are fairly balanced.
10.2 Subject to the aforesaid, we shall not be liable to you for any loss or damage unless such loss or damage arises as a direct result of our negligence, recklessness or willful misconduct, or fraud or misrepresentation on our part.
10.3 To the fullest extent permitted by applicable law, we disclaim all liability for our employees’ or sub-contractors’ negligence.
10.4 We may include links from time to time from our website to other sites. We have no control over the content of such sites and disclaim any liability in respect of your use of such sites.
10.5 All conditions, terms, representations and warranties relating to the goods that are not expressly stated in this agreement are hereby excluded to the fullest extent permitted by law.
10.6 Our total liability to you in respect of any claim by you arising out of, or in connection with, the provision (or the failure to provide) the goods shall be limited to the value of the goods supplied.
10.7 No claim by you against us shall be valid unless you have notified us of the details of the claim within 1 year of it arising.
10.8 Every provision of this clause 10 excluding or limiting liability shall be construed separately, applying and surviving even if for any reason any of these provisions is held inapplicable or unenforceable in any circumstances, and shall remain in force notwithstanding the expiry or termination of this agreement.
We have used reasonable care and skill in compiling the content of Blood-brother.co.uk but make no warranty, express or implied, as to the nature or accuracy of any material on the website and cannot accept liability for any particular material on the website or as a result of any use of or reliance placed upon information contained within the website. Although we make every effort to ensure complete accuracy, some prices or details shown on the website may change from time to time, and it is possible that errors will occur. We will rectify any errors as swiftly as possible.
13. CONTACT DETAILS
If you have any queries about these terms and conditions, or any other aspect of our website, or you have a complaint, you can phone us on +44 (0) 20 7729 5005. Alternatively contact us at info@Blood-brother.co.uk or write to us at: Blood Brother, 10 Charlotte Road, London, EC2A 3DH. We always respond to any communication as quickly as we can. Or you can always drop by the store.
14. LAW AND JURISDICTION
The Agreement shall be governed by and construed in accordance with English law and you agree to submit to the non-exclusive jurisdiction of the English courts. You are responsible for compliance with any applicable laws of the country from which you access our website.