Delivery & Returns
All UK purchases are automatically shipped using the DPD secure, trackable, 48hr delivery service (http://www.dpd.co.uk)
Orders placed on weekdays after 12:00 and orders placed on a Saturday or Sunday will be dispatched the next working day.
Highlands/Islands/Northern Ireland/Jersey and Guernsey may take up to 3 working days.
Please note, working days do not include Weekends or Bank Holidays.
2 WORKING DAY DELIVERY
FREE WORLDWIDE DELIVERY..
We now deliver internationally in partnership with Global-e, our global international fulfillment partner. During the browsing and checkout you will see all the product prices, shipping prices, duties, taxes and handling charges in your local currency.
[See below for a list of available shipping countries]
Shipping Options and Times for International Orders
There are various shipping options available, depending on the delivery destination.
Most in-stock items are shipped within 2 – 3 business days and generally arrive within 7 - 21 business days. Since the delivery times depend on the destination and the selected shipping method, you will be provided with a more accurate timeframe during the checkout.
Please note, although we are doing our best efforts to deliver your purchase during the estimated timeframe, delivery dates are not guaranteed.
Duties & Taxes
Duties and taxes are set by the Customs Authority of your country and are based on a number of various factors, such as country of origin of the purchased product, VAT rates and local import taxes.
Please note, some shipping methods support calculation and pre-payment of duties. Shipping methods that support pre-payment of duties will be marked as such during the checkout process, so you can easily identify them. Should you choose to prepay duty and tax using the supported shipping method, you will be able to view the guaranteed total amount of your order (including all applicable taxes) during the checkout process.
There are certain products that might not be shipped to your country due to local regulations. You will be able to see these items during the browsing of our shop. They will be marked as restricted.
Please read our returns policy for UK and International customers as the procedure slightly differs depending on your location.
BLOOD BROTHER SHIPPING LOCATIONS:
Andorra, Antigua and Barbuda, Argentina, Austria, Australia, Aruba, Bosnia and Herzegovina, Bangladesh, Belgium, Bulgaria, Bermuda, Brunei Darussalam, Bolivia, Brazil, Bahamas, Belarus, Belize, Canada, Chile, China, Colombia, Costa Rica, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Estonia, Spain, Germany, France, Georgia, Guernsey, Gibraltar, Greece, Israel, Italy, Hong Kong, Honduras, Croatia, Hungary, Ireland, Isle of Man, India, Iceland, Jersey, Jordan, Japan, Cambodia, Korea (South), Cayman Islands, Liechtenstein, Lithuania, Luxembourg, Latvia, Morocco, Monaco, Moldova, Montenegro, Macau, Malta, Mexico, Romania, Russia, Netherlands, Norway, New Zealand, Panama, Peru, Sri Lanka, Poland, Puerto Rico, Portugal, Paraguay, Serbia, Switzerland, Sweden, Singapore, Slovenia, Slovak Republic, San Marino, United Kingdom, Thailand, Turkey, Trinidad and Tobago, Taiwan, Ukraine, United States, Uruguay, Vietnam, South Africa, Finland, Guatemala, Philippines.
Blood Brother UK And International Returns Policy
If you purchased the item within the UK and change your mind and decide the purchased item is unsuitable, please read the below policy and return within 28 days of receiving your order to the following address:
Blood Brother Returns Warehouse
Platt Industrial Estate
However, if your order was placed from outside of the UK please follow the below international returns policy.
UK Customers Returning Goods By Post
Make sure you write your name, address and order number on the returns form and enclose it with your goods and original dispatch note.
Ensure your goods are placed within a securely wrapped parcel. Please note your parcel is your responsibility until it reaches us, so we recommend using a registered or recorded postal service. However, you must cover all return postage costs.
Please allow up to 10 working days for your exchange or refund to be processed. During very busy periods this may take up to 14 working days, but we’ll make sure process it as quickly as possible.
Please note, this return procedure and policy are only relevant to online transactions and purchases.
Click here to download our returns form.
All items must be returned to us in their original, pristine condition. Blood Brother reserves the rights to refuse a refund or exchange if the goods returned damaged or tampered with.
However, if you are returning the product because of an error on our part, Blood Brother will be happy to refund all costs associated in returning the item back to us, as well as your original postage costs.
Please note Blood Brother will send email confirmation upon receipt of any product returns.
Items can also be returned in store for an exchange or refund. (See below)
Blood Brother adhere to current distance selling regulations.
For any further assistance or advice, please contact a member of our online team at one of the following:
Phone: +44 (0)20 7729 5005
For international orders, please contact
International Customers Returns
If you would like to return or exchange an item, please email firstname.lastname@example.org in the first instance. Our customer services will email you a return authorization and advise you on how to arrange the return with our shipping partner.
If you cancel within 14 days of placing your order, we will refund the total value of your order, including the costs of delivery (except for any supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), but excluding Tax & Duty. We will only refund return shipping costs in the instance of incorrect, damaged or faulty items. For all other returns, you will be responsible to the cost of returning the item(s) to us.
We adhere to all distant selling regulations